Return & Refund Policy
At NAHolidayMerch, we want you to be satisfied with your purchase. If there is an issue with your order, please contact us so we can review the situation and determine the appropriate solution.
Contact Us About Your Order
If you have any questions or concerns about your order, please contact us at:
Email: [email protected]
When contacting us about an order, please include your order number and, when applicable, photos or videos showing the issue. This helps our customer support team review your request more efficiently.
Exchanges
Because many of our products are made to order, we generally do not accept exchanges due to incorrect selections made by the customer, including:
- Incorrect size
- Incorrect color
- Incorrect design
- Incorrect quantity
- Incorrect shipping address
- Change of preference after the order has entered production
Please carefully review your order details before completing your purchase.
If you receive an incorrect, damaged, defective, or significantly different product, please contact us and we will review your case for an appropriate resolution.
Order Cancellation
Our products may be produced specifically for each order. If you need to cancel or modify an order, please contact us as soon as possible after placing it.
Cancellation or modification requests can only be accepted before the order enters production. Because production may begin shortly after an order is placed, we cannot guarantee that every request can be accommodated.
Once production has started, the order generally cannot be canceled or modified.
Returns
Due to the made-to-order nature of many of our products, we generally do not require customers to return products for issues that qualify for a refund or replacement.
If a return is specifically requested and approved by our customer support team, you will receive instructions before sending the item.
Please do not send any product back without receiving return instructions from us first. Unauthorized returns may not be accepted or eligible for reimbursement.
Refunds and Replacements
We may provide a refund or replacement when an order arrives with a confirmed issue, including:
- The product arrives damaged or defective.
- The product is significantly different from the product ordered.
- The wrong product was sent.
- The wrong size or design was produced due to an error on our part.
- The product does not reasonably match its description.
To help us verify the issue, please provide clear photos or videos of the product and packaging when requested.
Refunds or replacements are reviewed on a case-by-case basis.
Issues Caused by Customer Information
We are generally unable to provide refunds or replacements when an issue results from information or selections provided incorrectly by the customer, including:
- Incorrect shipping address
- Incorrect size or design selected at checkout
- Incorrect color selected
- Incorrect quantity ordered
- Failure to receive a package due to an incorrect or incomplete address
- Change of mind after production has started
If an order has not yet entered production, please contact us as soon as possible. We will do our best to assist with any available changes.
Damaged or Defective Products
If your product arrives damaged or defective, please contact us as soon as possible after delivery.
Please include:
- Your order number
- Clear photos of the product
- Photos of the packaging, when relevant
- A brief description of the issue
After reviewing the information, we may offer a replacement, refund, or another appropriate resolution.
Refund Request Timeframe
Please contact us within 30 days of delivery if you believe your order has an eligible issue.
Requests submitted after this period may not be eligible for a refund or replacement, except where otherwise required by applicable law.
Refund Processing
Once your refund has been approved, we will initiate the refund to the original payment method used for the purchase.
The time required for the refund to appear in your account may vary depending on your payment provider, bank, or card issuer.
If you do not see the refund after the applicable processing period, please first check with your payment provider or financial institution. If the issue continues, contact us at:
Return Shipping Costs
If a return is specifically requested and the issue is confirmed to be caused by an error, defect, or damage attributable to us, we will provide appropriate instructions regarding return shipping.
For returns requested for reasons that are not related to an error or defect on our part, the customer may be responsible for the applicable return shipping costs.
Important Notes
- Please contact us before returning any product.
- Products should not be returned without prior authorization and instructions from our customer support team.
- Refunds and replacements are subject to review and applicable eligibility requirements.
- Delivery estimates and carrier delays do not automatically qualify an order for a refund.
- Nothing in this policy limits any consumer rights that cannot legally be excluded under applicable law.
Contact Information
For questions about returns, refunds, replacements, or order issues, please contact:
Email: [email protected]
Our customer support team will review your request and assist you as soon as reasonably possible.
Thank you for choosing NAHolidayMerch.
